Expert support when you need it
Got a problem with a screenshot?
We relish every opportunity to solve your most challenging screenshot problems. You'll always get straight through to someone 100% focused on generating website screenshots.
You'll rarely have to wait for a whole business day – we usually get back to you within the hour!
Please make sure to have a look at our docs and/or tutorials first.
Chris Roebuck
Specialist Screenshot Engineer & Founder
Jonathan Markwell
Specialist Screenshot Engineer & COO
Arnold Cubici-Jones
Specialist Screenshot Engineer
Instructions
Help us solve your problem
Got a problem with a screenshot? Please provide one of the following when you contact us.
Render Link
The Render Link you created to get the screenshots, for example:
https://api.urlbox.io/v1/32a24502-34b4-4d10-9284-f678c9ff4a42/f0fb792b27bb5ee42b25fb4b8b378f505a4e11c4e09581481a8fecec36f90f0f/jpeg?url=apple.com&full_page=true&block_ads=true&hide_cookie_banners=true&click_accept=true&engine_version=latest&retina=true
API options
The options you used with our REST API, for example:
Image URL
The image cache URL we responded with, for example:
https://renders.urlbox.io/urlbox1/renders/5799274d37a8b4e60496ce39/2024/8/15/e75ddc1f-d06e-46a8-a46c-94e07c0473b1.jpeg
Request ID
The Request ID in our response, for example:
e75ddc1f-d06e-46a8-a46c-94e07c0473b1
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