Terms and Conditions of Urlbox Ltd

These terms apply when you use Urlbox or any other agreement that we may make together

These Terms govern

the use of this Application, and,
any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.

The Customer must read this document carefully.

This Application is provided by:

Urlbox Ltd - 53 Shaftesbury Avenue, Roundhay, Leeds, England, LS8 1DR

Owner contact email: [email protected]

This is how you contact us about anything in these terms.

What the Customer should know at a glance

These are the bits of information in these terms which are most useful to our customers on a regular basis. We've helpfully grouped these at the top because hopefully you've only had to read the first page to get your answer.

Customers select a SaaS Subscription Pricing Plan as part of their initial order. This SaaS Subscription Pricing Plan shall automatically default to the minimum number of monthly successful renders unless the Customer contacts the Owner in advance to upgrade to a higher number of monthly renders.

You pick your plan when you order. This is automatically the lowest tier unless you ask us for a higher tier.

This Product will automatically default to the minimum tier of monthly or annual render capacity. The Customer can inform the Owner if they wish to start with a higher render capacity.

When you order, you get to pick whether you want a monthly or annual capacity - it's up to you and what works best with your business.

Payment is monthly in advance and the number of potential renders available is on a “use it or lose it” basis. There is no carry over from month to month.

You pay for a a number of renders in advance and if you don't use it, that's tough because the clock starts again from the next month.

Once a Customer exceeds their current number of monthly renders, then they will automatically be upgraded to the next tier of renders subscription going forward.

If you do go over the number of renders you've paid for then we'll automatically upgrade you to the next tier.

This Application uses automatic renewal for SaaS Subscription Pricing Plan subscriptions. Information about the a) Renewal Date, b) termination details and c) termination notice can be found in the relevant section of these Terms.

Your plan will automatically renew unless you cancel it.

There will be no change between SaaS Subscription Pricing Plans without the Customer requesting this unless the auto upgrade mechanism is triggered.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

These terms apply unless we say that they don't.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

Some of these terms may only apply to specific situations. If that's the case then we'll say so.

By using this Application, Customers confirm to meet the following requirements:

If you use Urlbox then you agree to do all of this.

Account registration

To use the Service Customers must register or create a Customer account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.

Create an account.

Customers are responsible for keeping their login credentials confidential and safe. For this reason, Customers are also required to choose passwords that meet the highest standards of strength permitted by this Application.

Keep all the secret stuff secret.

By registering, Customers agree to be fully responsible for all activities that occur under their Customer name and password.

Basically don't share your account details because it's down to you if someone does something using your details.

Customers are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to Customer accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Let us know ASAP if you think your account security has been breached.

Conditions for account registration

Registration of Customer accounts on this Application is subject to the conditions outlined below. By registering, Customers agree to meet such conditions.

Accounts registered by bots or any other automated methods are not permitted.
The Application shall not be used for any purpose other than the purpose detailed on https://urlbox.com and in accordance with the Acceptable Use provisions in these Terms and Conditions.
Unless otherwise specified, each Customer must register only one account.

You're not going to do any of this.

Account termination

This is how you cancel the service.

Customers can terminate their account and stop using the Service at any time by doing the following:

By using the cancel subscription feature within the dashboard Customer interface.
By directly contacting the Owner at the contact details provided in this document.

However, termination of the account will not be possible until the subscription period paid for by the Customer has expired.

Account suspension and deletion

If you don't play by the rules then we'll suspend or delete your account and you'll still have to pay any charges. We also won't refund or compensate you if this happens.

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, Customer accounts that it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of Customer accounts shall not entitle Customers to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the Customer does not exempt the Customer from paying any applicable fees or prices.

Content on this Application

We either own or licence all the content that we provide to our customer that is directly on Urlbox. This does not include anything that you upload.

Unless where otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors. This does not include any Content provided by Customers which shall be subject to the requirements detailed in these Terms and Conditions.

The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Customers to enforce their rights, Customers are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Application - All rights reserved

We own all the IP for Urlbox and you can't copy or change it.

The Owner holds and reserves all intellectual property rights for any such content.

Customers may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Customers may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the Customer or their device, even without the Customer's knowledge.

Where explicitly stated on this Application, the Customer may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content provided by Customers

When you upload anything to Urlbox, you're responsible for being legally allowed to do so.

The Owner allows Customers to upload, share or provide their own content to this Application.

The Customer shall take sole responsibility for their proper and lawful usage of any third party content that they upload to the Application, including identifying and obtaining any requisite third party licences at their cost and expense. By providing content to this Application, Customers confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights regarding content provided by Customers

You're allowing us to process your information when you upload it.

Customers acknowledge and accept that by providing their own content on this Application they grant the Owner a non-exclusive, fully paid-up and royalty-free licence to process such content solely for the operation and maintenance of this Application as contractually required.

To the extent permitted by applicable law, Customers waive any moral rights in connection with content they provide to this Application.

Customers acknowledge, accept and confirm that all content they provide through this Application is provided subject to the same general conditions set forth for content on this Application.

Liability for provided content

Customers are solely liable for any content they upload, post, share, or provide through this Application. Customers acknowledge and accept that the Owner does not filter or moderate such content.

You're responsible for what you upload to Urlbox.

However, the Owner reserves the right to remove, delete or block such content at its own discretion and, without prior notice, to deny the uploading Customer access to this Application:

upon becoming aware of any (alleged) violation of these Terms, any third-party rights, or applicable law, based on such content;
if a notice of infringement of intellectual property rights is received;
if a notice of violation of a third party’s privacy, including their intimate privacy, is received;
upon order of a public authority; or
where the Owner is made aware that the content, while being accessible via this Application, may represent a risk for Customers, third parties and/or the availability of the Service.

But if we know about it then we'll stop you doing this.

The removal, deletion or blocking of content shall not entitle Customers that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.

And you won't get a refund. Come on, we already told you not to do it!

Customers agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Application.

If this causes someone else to claim any money from Urlbox then we'll pass that claim direct to you.

Access to external resources

We don't own the third parties that you may have access to through Urlbox then their terms and services apply and not ours.

Through this Application Customers may have access to external resources provided by third parties. Customers acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

Don't break any laws or rules or any of these things while you're using Urlbox.

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Customers are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Customers access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities - whenever Customers engage or are suspected to engage in any of the following activities:

violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner’s legitimate interests;
offend the Owner or any third party.

API usage terms

While using APIs are still subject to these terms we have no control or responsibility for these.

Customers may access their data relating to this Application via the Application Program Interface (API). Any use of the API, including use of the API through a third-party SaaS Subscription Pricing Plan/service that accesses this Application, is bound by these Terms and, in addition, by the following specific terms:

the Customer expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the Customer’s use of the API or their use of any third-party SaaS Subscription Pricing Plans/services that access data through the API.

TERMS AND CONDITIONS OF SALE

SaaS Subscription Pricing Plans

We provide Urlbox because you pay us.

The SaaS Subscription Pricing Plans provided on this Application, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such SaaS Subscription Pricing Plans are described below and in the dedicated sections of this Application.

SaaS Subscription Pricing Plan description

You can find our plans, what's included and the pricing on our website.

Prices, descriptions or availability of SaaS Subscription Pricing Plans are outlined specifically on the Urlbox website pricing page (https://urlbox.com/pricing) and are subject to change without notice.

While SaaS Subscription Pricing Plans on this Application are presented with the greatest accuracy technically possible, representation on this Application through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased SaaS Subscription Pricing Plan.

The characteristics of the chosen SaaS Subscription Pricing Plan will be outlined during the purchasing process.

SaaS Subscription Pricing Plan description – Business SaaS Subscription Pricing Plan

These are the exciting additional bits you get a Business plan subscriber. They're a bit less "it does what it says on the tin" than the elements in the other plans so we've explained what you get in a bit more detail.

The following functionality relates to the Business SaaS Subscription Pricing Plan only and provides additional information about these specific areas.

Long Term Support Rendering Engine Versions – The rendering engine is updated approximately every quarter. Business SaaS Subscription Pricing Plan Customer have the ability of opting out of the quarterly update of the rendering engine and the Owner will maintain the historic version for an additional quarter or the next release of the stable version.

Annual Security Review – The Owner will issue an annual security review report of the Business SaaS Subscription Pricing Plan to all Business SaaS Subscription Pricing Plan Customers. Any Customer specific security requirements would require the Customer to be using the Enterprise SaaS Subscription Pricing Plan rather than the Business SaaS Subscription Pricing Plan.

Regional Clusters – Business SaaS Subscription Pricing Plan Customers have the ability to choose which regional cluster they utilise for their subscription. This applies to the whole subscription and may only be changed on request. Approval of the request may be subject to capacity restrictions.

Uptime SLA – The Owner commits to the uptime SLA published on https://urlbox.com/pricing. This relates to the uptime of the Applications itself which shall be monitored on a 24x7 basis and any scheduled maintenance will be excluded from this measurement and the Customer shall be notified at least 5 business days prior to any scheduled maintenance.

This SLA shall be measured monthly and reported on at https://status.urlbox.com/.

Should the Owner fail to meet the SLA in a monthly period then the Customer shall automatically be refunded for the period of the downtime in proportion to their monthly charge. The Owner shall also publish a report of the incident.

Purchasing process

To buy access to Urlbox you need to chose the type of plan that works for you.

Any steps taken from choosing a SaaS Subscription Pricing Plan to order submission form part of the purchasing process.

The purchasing process includes these steps:

Customers must choose the desired SaaS Subscription Pricing Plan and verify their purchase selection.
After having reviewed the information displayed in the purchase selection, Customers may place the order by submitting it.

Order submission

When the Customer submits an order, the following applies:

The submission of an order determines contract conclusion and therefore creates for the Customer the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.

When you've pressed buy then the terms kick in you're responsible for paying.

In case the purchased SaaS Subscription Pricing Plan requires an action from the Customer, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the Customer to cooperate accordingly.

You'll give us the information that we need to set you up and deliver the services.

Upon submission of the order, Customers will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the Customer for such purposes.

Prices

You're told about the the pricing when you order and this price is an advance order for the number of renders you choose.

Customers are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Application are displayed:

either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the Customer is browsing.

The pricing for the SaaS Subscription Pricing Plans is based on the number of renders ordered in advance for each monthly (or annual) period from the date of the initial order. The render count resets at the start of each new monthly (or annual) cycle and any unused renders from the previous month (or year) will not roll over.

Auto Upgrade

If you use more than you've paid for then we'll automatically move you up to the next tier.

All Customers will commence on the minimum number of renders unless otherwise agreed with the Owner. As soon as the Customer exceeds this number of renders they shall automatically be permanently upgraded to the next pricing tier of the number of renders.

Downgrading

If you don't want to automatically move up then just let us know.

If the Customer wishes to downgrade the tier of renders, then they shall inform the Owner and this shall take effect immediately once the Owner has confirmed receipt. Any renders which exceed the Owner’s current subscription shall be subject to an overage fee as detailed below.

Overage Fee

But if you don't move up and you use more that you've paid for then this is what we'll charge you for the extra.

If the Customer refuses to auto upgrade and exceeds their existing number of renders, then any excess may be subject to an overage fee of $10 USD per 1,000 renders.

If the Customer exceeds their existing number of renders for a consecutive three month period then they may be forced to automatically upgrade to the next level of the number of renders.

Using the overage fee is a time consuming and expensive approach for us so if you keep using it then you'll have to upgrade.

Offers and discounts

We may offer discounts.

The Owner may offer discounts or provide special offers for the purchase of SaaS Subscription Pricing Plans. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Application.

Offers and discounts are always granted at the Owner’s sole discretion.

Repeated or recurring offers or discounts create no claim/title or right that Customers may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

Coupons

Sometimes these discounts will be in the form of coupons.

Offers or discounts can be based on Coupons.

If breach of the conditions applicable to Coupons occurs, the Owner can legitimately refuse to fulfil its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.

Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in the corresponding information page or on the Coupon itself shall always prevail.

Unless otherwise stated, these rules apply to the use of Coupons:

Each Coupon is only valid when used in the manner and within the timeframe specified on the website and/or the Coupon;
A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted;
Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving instalment-based purchases;
A Coupon cannot be applied cumulatively;
The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the Customer to claim the relevant rights, including cash-out;
The Customer is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value;
The Coupon is intended solely for non–commercial use. Any reSaaS Subscription Pricing Planion, counterfeiting and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.

Refunds

We don't offer refunds because its a buy in advance of using service and we have a really short cancellation period, but sometimes we might because we care about our customers.

Given that payment is made in advance of the Service provision, that there is no cumulative nature of the provision of this Service and there is the ability to terminate within less than a month’s notice, refunds will not be applied to this Service.

However the Owner reserves the right to offer refunds as a good-will gesture which will be considered on a case by case basis.

Methods of payment

All our payment is through a third party provider and if you can't pay using that method then we're really sorry but we can't provide access to Urlbox.

Information related to accepted payment methods is made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Application.

All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. The Customer may read the privacy policy of this Application to learn more about the data processing and Customers’ rights regarding their data.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to provide the SaaS Subscription Pricing Plan. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the Customer.

Retention of usage rights

You can't use Urlbox unless you pay!

Customers do not acquire any rights to use the purchased SaaS Subscription Pricing Plan until the total purchase price is received by the Owner.

Delivery

Delivery of digital content

Everything is delivered digitally and so you need to be able to download.

Unless otherwise stated, digital content purchased SaaS Subscription Pricing Plan is delivered via download on the device(s) chosen by Customers.

Customers acknowledge and accept that in order to download and/or use the Application, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards.

Customers acknowledge and accept that the ability to download the purchased SaaS Subscription Pricing Plan may be limited in time and space.

Contract duration

Trial period

We offer a trial period so that you can try before you buy.

Customers have the option to test this Application or selected SaaS Subscription Pricing Plans during a limited and non-renewable trial period, at no cost. Some features or functions of this Application may not be available to Customers during the trial period.
Further conditions applicable to the trial period, including its duration, will be specified on this Application.

The trial period shall end automatically and shall not convert into any paid SaaS Subscription Pricing Plan unless the Customer actively purchases such paid SaaS Subscription Pricing Plan.

Subscriptions

All of our plans are on a subscription basis.

Subscriptions allow Customers to receive a SaaS Subscription Pricing Plan continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.

Fixed-term subscriptions

You pick the term of the subscription. Normally either monthly or annually.

Paid fixed-term subscriptions start on the day the payment is received by the Owner and last for the subscription period chosen by the Customer or otherwise specified during the purchasing process.

Once the subscription period expires, the SaaS Subscription Pricing Plan shall no longer be accessible.

Automatic renewal of fixed-term subscriptions

And it will automatically renew at the end each subscription term unless you cancel.

Subscriptions are automatically renewed through the payment method that the Customer chose during purchase.

The renewed subscription will last for a period equal to the original term.

Termination

Termination is just the fancy legal word for cancel, You can cancel either in the dashboard or by contacting us and this will take effect as soon as your current subscription expires.

Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Application.

If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed.

Customer rights

Right of withdrawal

Because you can use Urlbox immediately then this right doesn't apply - we do offer a 7 day free trial period instead though.

The Customer acknowledges that the statutory withdrawal rights under the EU rules are not applicable to this Service as the provision of the Service commences immediately. Further to this there is a 7 business day trial period available for the Application for the Customer to try the Application before incurring any cost.

Guarantees

Money-back-guarantee for services

We think that it's so unlikely that you wont be happy with our service that we have this money back guarantee.

Without prejudice to any applicable statutory rights, the Owner grants Customers a “Urlbox $100 10k render guarantee”.

The Owner will refund Customers up to $100 USD if they are unsatisfied with their first 10,000 screenshots if the Customer has given the Owner the opportunity to provide any Customer configuration support.

The Owner shall refund the price of the SaaS Subscription Pricing Plan purchased using the same payment method as the original transaction.

In order to make use of this right, Customers must send an unambiguous notice to the Owner. While a motivation is not required, Customers are kindly asked to specify the reason why they are claiming the money-back-guarantee.

The above does not affect the Customers’ rights to seek remedy free of charge in the event of a lack of conformity of the SaaS Subscription Pricing Plan under applicable law.

Liability and indemnification

Limitations of liability

This is the important legal stuff - we will not be liable for anything in this long list.

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorised access or use of the Service or Customer account or the information contained therein;
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from Customer access to or use of the Service;
any unauthorised access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any Customer or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by Customer to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and Customer, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Customer has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the Customer. The terms give Customer specific legal rights, and Customer may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

If you do any of these and it costs us money then we will claim these back from you.

The Customer agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

Customer’s use of and access to the Service, including any data or content transmitted or received by Customer;
Customer’s violation of these terms, including, but not limited to, Customer’s breach of any of the representations and warranties set forth in these terms;
Customer’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
Customer’s violation of any statutory law, rule, or regulation;
any content that is submitted from Customer’s account, including third party access with Customer’s unique Customername, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
Customer’s willful misconduct; or
statutory provision by Customer or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

If we chose not to enforce any of these terms, it doesn't make that we can't in the future.

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

We may need to stop provision of Urlbox for:-

Technical reasons such as maintenance/updates etc
Discontinuing the service
Stuff outside our control

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Customers appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Customers to enable them to withdraw Personal Data or information and will respect Customers' rights relating to continued SaaS Subscription Pricing Plan use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).

Service reselling

You can't copy or sell any element of Urlbox without agreeing it with us first

Customers may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

Check out our privacy policy

To learn more about the use of their Personal Data, Customers may refer to the privacy policy of this Application.

Intellectual property rights

We own the IP in Urlbox.

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

We can change these terms at any time but we'll let you know about it and the changes will only apply from then.

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the Customer of these changes.

Such changes will only affect the relationship with the Customer from the date communicated to Customers onwards.

The continued use of the Service will signify the Customer’s acceptance of the revised Terms. If Customers do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the Customer's acceptance. The Customer can obtain any previous version from the Owner.

If legally required, the Owner will notify Customers in advance of when the modified Terms will take effect.

Assignment of contract

If Urlbox is taken over by another company then they would replace us as Owner in these terms.

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the Customer’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Customers may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Application must be sent using the contact information stated in this document.

Severability

If the law changes which means that one of these terms no longer applies, the rest still stand.

Should any provision of these Terms be deemed void or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Governing law

These Terms are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction.

Dispute resolution

Amicable dispute resolution

How we fix disagreements.

Customers may bring any disputes to the Owner who will try to resolve them amicably.

While Customers' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Customers are kindly asked to contact the Owner at the contact details provided in this document.

The Customer may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 21 days of receiving it.

DEFINITIONS

This Application (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the Customer, governed by these Terms.

Coupon

Any code or voucher, in print or electronic form, which allows the Customer to purchase the SaaS Subscription Pricing Plan at a discounted price.

Example withdrawal form

Addressed to:

Urlbox Ltd - 53 Shaftesbury Avenue, Roundhay, Leeds, England, LS8 1DR
[email protected]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:

_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)

Ordered on: _____________________________________________ (insert the date)
Received on: _____________________________________________ (insert the date)
Name of Customer(s):_____________________________________________
Address of Customer(s):_____________________________________________
Date: _____________________________________________
Payment details
- Last payment date
- Last payment amount
- Final 4 digits of card number

(sign if this form is notified on paper)

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Customers.

SaaS Subscription Pricing Plan

A service available through this Application, which are either Lo-Fi, Hi-Fi, Ultra, Business or Enterprise.

Renewal Date

The date on which the SaaS Subscription Pricing Plan renews.

Render

As defined on https://urlbox.com/pricing.

Service

The service provided by this Application as described in these Terms and on this Application.

Terms

All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

Customer (or You)

Indicates any natural person or legal entity using this Application.

Terms and Conditions of Urlbox Ltd